Your privacy is important to us. It is Delivic Premium’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.delivicpremium.com/, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
2. Shipping Policy
You can trust that your order will be quickly processed and safely delivered.
We can ship products anywhere in Malaysia or Internationally. When you place an order we will estimate delivery dates based upon the availability of your item(s), and your shipment’s destination.
a. Shipping Charges
Our shipping charges are determined by the weight of your order.
Peninsular Malaysia – Shipping charges are FREE for order above RM50.00 in a single transaction. Any transaction below RM50.00 is charged for a RM10.00 flat rate delivery fee.
East Malaysia (Sabah & Sarawak) – shipping charges are determined by the weight of your order. Shipment fees shall paid separately through email or phone enquiry, your order will ship out only when after you have paid your shipment charges. Alternately, you may directly make order through email (email@example.com), phone (+6012 715 9986) or whatsapp (+60127159986) your purchase products and your exact delivery address.
b. International Order / Charges
We welcome international orders, but have no control over the customs charges and duty fees your country will charge, so you will be responsible for those in addition to the shipping costs.
Orders outside Malaysia are shipped via courier services and should take between 5 – 21working days upon order confirmation.
Please e-mail us at firstname.lastname@example.org or call us at (+6012 715 9986) or whatsapp (+60127159986) for special shipping requests, including requests for shipping charges and delivery information to destinations outside of Malaysia.
Our working hours is between 8:00 am to 6:00 pm Monday to Saturday. (Except for Sunday & Public holidays).
Shipping address cannot be changed once order(s) has been shipped.
Order can be cancelled or changed once transaction is being approved.
For items in stock, you shall receive your order in 2-3 working days upon order confirmation inside Malaysia.
If your ordered items are not delivered later than 21 days, please contact our Customer Service quoting your order reference contained in your Order Confirmation Email.
In the event of any unsuccessful delivery of the goods due to unattended receiver at the time of delivery, or inaccurate and incomplete address, additional deliver charges may apply.
DELIVIC TRADING SDN BHD is not responsible for shipping charges of returned packages due to missing or wrong information.
3. RETURN, EXCHANGE & CANCELLATIONS POLICY
Any claims of incorrect shipment, faulty or damaged goods on delivery, you can return your items for a prompt refund or exchange. Refunds for items returned within 5 days of the purchase date will be credited in the full amount and the same form as the original payment type.
Delivery and packaging charges are not refundable unless as a result of our error. You will not be required for the extra shipping charges for incorrect item/s being shipped.
Availability & Substitutions
If for any reason some goods are out of stock, or any reason beyond our reasonable control, our Customer Service will contact you and inform that if we have similar product that we can substitute or being delay in the delivery process until goods out of stock is being delivered to warehouse.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.
DELIVIC TRADING SDN BHD (1200755-A)
G-37, Jalan SP5/1, Taman Serdang Perdana, Seksyen 5, 43300 Seri Kembangan, Malaysia
Phone: (603) 8958 2239
This policy is effective as of 1 March 2020.